Earlier this summer, CMS released yet another update to its rules , which included a harder line on recording client calls. While we can all appreciate CMS’s desire to ensure a fair, honest and compliant customer experience, the announcement nevertheless caused quite a bit of agita with agents.
Link to other article in this batch from Bob: New CMS Call Recording Guidelines (and How to Navigate Them)
Ed Crowe is the president of Crowe and Associates, an agency focused on Medicare Advantage, Medicare Supplements, and Part D. He started the organization in 2006 after working at an insurance carrier for several years as the group health manager for new sales and retention with groups from 2 to 1,000 employees.
Connect with Ed on LinkedIn.
Learn more about Ed
Connect with Ed on LinkedIn.
Learn more about Ed
Latest posts by Ed Crowe (see all)
- Training In The Field: 5 Real-Life Medicare Sales Examples - May 25, 2023
- Medicare Part B: Review the 2023 Enrollment Rule Changes - January 25, 2023
- New CMS Call Recording Guidelines (and How to Navigate Them) - November 7, 2022
