Earlier this summer, CMS released yet another update to its rules , which included a harder line on recording client calls. While we can all appreciate CMS’s desire to ensure a fair, honest and compliant customer experience, the announcement nevertheless caused quite a bit of agita with agents.
Link to other article in this batch from Bob: New CMS Call Recording Guidelines (and How to Navigate Them)
- Training In The Field: 5 Real-Life Medicare Sales Examples - May 25, 2023
- Medicare Part B: Review the 2023 Enrollment Rule Changes - January 25, 2023
- New CMS Call Recording Guidelines (and How to Navigate Them) - November 7, 2022